Front of House Duty Manager and Volunteer Coordinator

The Front of House (FoH) Duty Manager and Volunteer Coordinator will help form part of a dynamic team who provide an excellent visitor experience. Working as part of a team of three Duty Managers, you will be jointly responsible for managing the day-to-day operation of all public-facing activities. You will be responsible for line managing FoH and/or retail assistants. You will manage the rota, database, training and liaison of our team of volunteers. As a team, you will be responsible for compliance at Gainsborough’s House working closely with colleagues in facilities management and curatorial. You will provide a warm and welcoming greeting, helping museums visitors orientate themselves and generally give them the information they need to ensure they have an enjoyable and memorable visit. You must excel at engaging with people and be friendly, professional and enjoy working directly with the public. You will be responsible for evacuation procedures; and will be trained as a first aider and fire marshal.