Information & Sales Assistant

Our Information & Sales Assistants ensure everyone is welcome by providing excellent service standards over the phone, through email, webchat, and face to face on our front counter. The role will ensure sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. This will involve working in all Information & Sales locations, and on occasion, at off-site events.

Some of the things you’ll be doing:

• Work in any Information & Sales area, including the main Information & Sales office (Phone Room), the front desk, or any other Information & Sales designated area, including temporary off-site areas.
• Provide a cheerful, happy, and exceptional service to all customers. Be the voice and face of Birmingham Hippodrome and act as ambassador of our organisation.
• Answer inbound phone calls, emails, and webchats regarding sales, exchanges, up and coming visits, and general queries.
• Share your own enthusiasm, passion and interests for our on and off-stage programme, encouraging visitors to experience our diverse programme. Seek opportunities to recommend, upsell and promote any offers including Friends memberships, Gift Vouchers, show programmes, and merchandise.

What’s great about working in Information & Sales?:

1. You’ll be working as part of a vibrant, supportive, fun and friendly team, with regular social events and a lovely balcony garden!
2. You’ll rapidly gain knowledge in various areas, including performing arts, ticketing, and software systems such as Tessitura and Nimbus.
3. Once you’re trained up on our areas and systems, there are opportunities for career progression, and many areas of the organisation you could take an interest in.