Box Office & Welcome Team Member (30 hours per week)

This role is for 30 hours per week, which includes alternate Saturdays. You must be able to work alternate Saturdays for your application to be considered. A full copy of the job description is available on our website.

As first point of contact for visitors to our buildings, offer a warm and friendly welcome to all.

Monitor the front door throughout the day and deal with all enquiries & deliveries.

Answer phone calls throughout the day & deal with or forward on enquiries as appropriate.

To be a point of information about Southwark Playhouse & all its activities, promoting the organisation to the widest possible audience.

To be aware of all the access facilities that the Playhouse offers its customers & to actively promote these facilities to the public.

Assisting visiting companies, producers, & artists with their enquiries.

Checking e-tickets on the door & scanning customers’ e-tickets.

To be responsible for the successful delivery of a first-class sales and customer service.

Operating the Box Office, selling & issuing tickets.

To take group bookings, issuing invoices & maintaining a line of communication with trip organisers.

Managing box office income

Clearly communicating any issues & responding to requests from the Front of House team pre-performance.

Abiding by & enforcing the theatre’s rules and processes and ensuring they are communicated to companies and the public.

Managing the seat inventory for each show.

Stocking current and relevant print material & posters in the bar.

Ensuring the box office is kept clean and tidy at all times.

Managing inventory of programmes and merchandise with visiting companies including counting in.

Actively supporting the department ticketing administration and audience development tasks.

To undertake reasonable administrative tasks in support of department.