Wimbledon BookFest Box Office Manager – Full Time – Temporary (12 weeks August – November 2025) Project Fee 10,000

Key Responsibilities: Box Office Management

• Configure all events, price types, discounts, and seating plans in Spektrix
• Respond to and manage changes to events, cancellations, postponements etc
• Manage ticket allocations, holds, offers, and internal reporting
• Oversee in-person, online, and phone sales channels
• Create a culture of excellent customer service in multiple venues
• Manage the box office team and provide training for temporary staff and volunteers, recruiting team members where required.
• Manage ticket scanning systems and equipment for on-site events
• Ensure GDPR compliance and data accuracy
• Act as the first point of contact for Spektrix troubleshooting during the festival ticket sales period
• Manage memberships schemes and support recruitment

Marketing & CRM Support

• Use Spektrix’s CRM tools to:
  • Segment audiences for targeted email campaigns
  • Track promotions and concessions
  • Build customer lists for lapsed bookers and new audiences
• Assist in deploying campaign emails via Mailchimp or Dotdigital
• Produce post-event sales and attendance reports to inform marketing follow-up

• Liaise with external web developers to optimise customer journey and troubleshoot ticketing integrations