Head of Operations

This is a senior and pivotal role within the organisation and has accountability across digital and physical domains. We are a committed team and have been laying the groundwork for this role, upgrading our digital platforms, mapping data and workflow. We now need someone with the right skills and experience to come and take us to the next level.

https://static1.squarespace.com/static/5f758a83b6dc782a76a5192b/t/684c5c4d559d9c7f26777e37/1749834829798/Head+of+Operations+2025+Job+Description+and+Person+Specification.pdf – Full Job Description

Why Join Us?

• Shape Grow’s Future – Take the lead in designing systems, improving operations, and embedding sustainable practices that will have a lasting impact

• Purpose-Driven Work – Be part of a grassroots organisation that champions inclusive cultural programming, artist-led spaces and environmental responsibility

• Join a values-led organisation – Work closely with founding directors and other managers to help shape strategic direction and drive sustainable growth, taking a lead on digital

• Make a meaningful impact – Be part of a collaborative team culture within an independent East London-based initiative, navigating a dynamic and competitive landscape.

What You’ll Bring

• Proven experience leading digital and on site operations

• A sharp eye for system improvement, budgeting, and revenue generation

• Strong leadership and communication skills that build team cohesion and performance

• Confidence in managing compliance, health & safety, and digital systems

• A commitment to ethical, inclusive, and community-led approaches to business