Duty Manager – 8 Hours a Week

  • Contract
  • London

artsdepot


Job Summary

We’re looking for a Duty Manager with relevant experience of similar roles in mid-sized venues.

Job Description

The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise casual Visitor Services Assistants, liaise with internal departments such as technical and be a point of contact for visiting companies, hirers, producers and artists.

Our Visitor Services team is responsible for the day to day running of our visitor facing operations and ensuring a good standard of customer care and Health & Safety.

This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service.

artsdepot is committed to encouraging diversity and eliminating discrimination. Our aim is that our workforce will be truly representative of all sections of society and that each individual feels respected and able to give their best.

As part of our commitment to developing our workforce to be reflective of our communities we are particularly encouraging of applications from individuals who are ethnically diverse, disabled, LGBTQI and from lower socio-economic backgrounds. artsdepot is a Disability Confident employer.

Job Requirements

An experienced leader of customer services teams, you will be confident in
leading diverse teams, preferably working within mid-scale venues.

Proven experience in managing people.

A diplomat who can diffuse difficult situations with a calm positive approach
using a range of communication styles.

Good understanding of health & safety principles and requirements.

Holds a valid SIA certificate (or a willingness to obtain one during probation at artsdepot’s expense).

Holds a valid first aid certificate (or a willingness to obtain one at artsdepot’s expense).

Ability to provide high quality customer service.

Good communication and interpersonal skills.

Proactive with excellent organisational skills.

Proven ability to analyse situations and solve problems.

Ability to work calmly under pressure and prioritise issues.

Excellent time management skills including punctuality.

Good office administrative and IT skills, including experience of using Microsoft Office 365.

Job Overview

  • Job Title: Duty Manager – 8 Hours a Week
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Thu, 12 Jun 2025

  • Location:

    London

    | view on Google Maps

Job: Duty Manager – 8 Hours a Week

Job: Duty Manager – 8 Hours a Week

Organisation: artsdepot

Postcode: n120ga

Apply now
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